Privacy & POPIA
Last updated August 2026
What we collect, why, and what you can ask us to do about it. Written to meet the Protection of Personal Information Act.
What we collect
Your name, email, phone number and delivery address — because a parcel can't be delivered without them.
Your orders and what you searched for, so we can show you your history and fix things when they break.
We do not store card numbers. Payments are handled by the payment provider.
Who we share it with
The shop you bought from gets your name, address and phone number, because they're packing and sending your parcel.
The driver delivering it sees the address and your first name. They never see what you paid.
Nobody else, and we don't sell your information.
Driver location
While a driver is carrying your parcel, their position is recorded so you can watch it approach. That tracking stops the moment the delivery is finished, and doesn't run when a driver is off shift.
Your rights
You can ask to see what we hold about you, ask us to correct it, or ask us to delete it. Email us and we'll respond within 30 days.
Some records we have to keep — invoices and tax records, for five years — even after you close your account.